Introduction

At Ypod POD Shop, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the conditions under which we accept returns and provide refunds.

Returns

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

Time Frame

You have [30] calendar days from the date of receipt to return an item.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized products
  • Digital downloads
  • Gift cards
  • Items marked as final sale

How to Return an Item

  1. Contact our customer service team at [email protected] to initiate a return.
  2. Provide your order number and the reason for the return.
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for sending the item back to us.
  4. Pack the item securely and include the RMA number inside the package.
  5. Ship the item to the address provided by our customer service team.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Refund Process

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [email protected] with your order number and details of the defect or damage.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [7] days of receiving the item at [email protected]. Provide your order number and a description of the issue, along with photos if applicable. We will provide instructions on how to return the item and will cover the return shipping costs in such cases.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us: